Our Return and Refund Policy

At FREZZEL, we stand behind the quality of our products. Because we strive to provide the best experience for our customers, we maintain a strict return policy to ensure product integrity and safety.

  • Company: FREZZEL LLC
  • Website: https://www.frezzel.com
  • Registered office: 30 N Gould St STE R, Sheridan, WY 82801, United States
  • Operating office: Building No. 70, Street No. 922, Zone No. 45, Doha, Qatar
  • Email: sales@frezzel.com    Phone: +1 214-639-4267   Hours: 9 AM – 5 PM EST, Monday – Friday

We want you to love your purchase. This policy explains when and how returns and refunds are handled.

Return Window

Returns must be initiated within 7 days of delivery by contacting us via the contact form or email. Please include your order number.
We will provide return authorization instructions if your request is approved.

Eligibility 

Items must be unused and returned with all accessories and in original packaging, in the condition received (suitable for resale), unless defective. Proof of purchase is required. We will accept returns for defective products and with a valid reason only.
Defective Items: If you receive a product that is damaged or malfunctioning, please contact us immediately.
Valid Reasons: Returns for non-defective items are handled on a case-by-case basis and must be approved by our support team. Please note that “change of mind” or “accidental orders” may not qualify as a valid reason under our policy.

How to initiate a Return

To start a return request, please email sales@frezzel.com within 7 days of receiving your order. If approved, we’ll confirm the return address and instructions. Please include:

  1. Your Order Number.
  2. Clear photos of the defect or damage.
  3. A detailed description of the reason for the return.

Return Shipping

Customers are responsible for paying for their own shipping costs for returning items unless the item is confirmed to be defective or sent in error by FREZZEL. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

If the item is defective/damaged and the return is approved, we will cover reasonable return shipping costs or provide a prepaid label.

Cancellations

If your order has not dispatched and no delivery booking has been arranged, you may request a cancellation by emailing sales@frezzel.com. If dispatch or booking has already started, cancellation may not be possible.

Refunds

Once your return is received and inspected, we’ll confirm whether a refund is approved.

If approved, refunds are issued to the original payment method within 10 business days. Banks may take additional time to process the refund.

If more than 15 business days have passed since approval, contact sales@frezzel.com

Damages, Missing Parts, or Incorrect Items (All Orders)

Please inspect your order on arrival.

If your item is defective, damaged, missing parts, or incorrect, contact sales@frezzel.com within 48 hours of delivery and include:

  • your order number

  • photos of the product and packaging (and video if helpful)

For freight deliveries, where possible, note visible packaging damage on the delivery paperwork before signing.

Exchanges & Replacements

Where stock allows, we can replace defective/damaged items. If a replacement is unavailable, we will issue a refund.

Certain items may not be returnable for hygiene/safety reasons once opened (e.g., some beauty or personal‑care items). We will indicate any such restrictions on the product page where applicable.

Email: sales@frezzel.com  |  Phone: +1 214-639-4267  |  Contact page: https://frezzel.com/contact-us/

Shopping Cart