Our Privacy Policy

Last Updated: January 25, 2026

Company: FREZZEL LLC
Website: https://www.frezzel.com
Registered office: 30 N Gould St STE R, Sheridan, WY 82801, United States
Operating office: Building No. 70, Street No. 922, Zone No. 45, Doha, Qatar
Email: sales@frezzel.com Phone: +1 214 639 4267 Hours: 9 AM – 5 PM EST, Monday – Friday

1) Scope

This Privacy Policy describes how FREZZEL (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.frezzel.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

This Privacy Policy applies to personal information we collect through our website, checkout, customer support channels, newsletters, and any other services that link to this Policy. This Privacy Policy aims not only to comply with legal requirements but also to respect user autonomy in the digital environment.

2) Information We Collect

We collect only the information necessary to provide and improve our Services and fulfill your orders. This may include names, email addresses, and user preferences, among other identifiable information.

a) Information You Provide

Account details (name, email, password, phone number)
Order and checkout information (billing and shipping addresses, contact details, and payment method details — full card numbers are not stored)
Customer support communications and feedback
Marketing preferences

b) Information Collected Automatically

We may collect device and usage data such as IP address, browser type, device identifiers, pages visited, and timestamps. This information is collected through cookies and similar tracking technologies and helps us understand how users interact with our Site in order to improve functionality and user experience.

c) Information From Third Parties

We may receive information from payment processors, logistics providers, analytics and advertising partners, and fraud-prevention services, as permitted by law. Information is shared only when necessary for service delivery, marketing initiatives, or analytics, and is handled in accordance with applicable privacy regulations.

3) How We Use Your Information

Providing Products and Services

We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, and provide customer support. We may enhance your shopping experience by enabling website functionality provided through our e-commerce platform. Personal information is processed in accordance with this Privacy Policy and the privacy practices of relevant service providers.

Marketing and Advertising

We may use your personal information to send marketing communications by email, text message, or postal mail, and to display advertisements for our products or services. Where required by law, we obtain your consent before doing so.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials. If you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We use personal information to provide customer support, improve our Services, and maintain our business relationship with you. We do not use your personal information or images in advertising without your explicit consent.

4) Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site and checkout, measure performance, and personalize content or advertising where permitted. You can manage cookies through your browser settings. Declining certain cookies may affect Site functionality.

5) How We Share Your Information

We may share your personal information in the following circumstances:

With service providers such as payment processors, shipping partners, IT services, analytics providers, and customer support platforms
With marketing partners, where you have consented to personalized advertising
When you direct or consent to sharing, such as through social media integrations
In connection with business transactions or to comply with legal obligations

We do not sell your contact information. We do not use or disclose sensitive personal information without your consent.

6) Marketing & Your Choices

We send marketing communications only if you opt in. You may unsubscribe at any time using the link in our emails or by contacting us directly.

7) Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8) Data Security

We use administrative, technical, and organizational safeguards, including SSL/TLS encryption, access controls, and monitoring, to protect personal information.

However, no security system is completely secure, and we cannot guarantee absolute security.

9) Data Retention

We retain personal information only as long as necessary for order fulfillment, customer service, legitimate business purposes, or legal requirements. When no longer needed, information is securely deleted or de-identified.

10) Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to withdraw consent where applicable. You may exercise these rights by contacting us.

We will not discriminate against you for exercising your rights and will respond as required by applicable law.

11) Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

12) International Data Transfers

We may process personal information in the United States and Qatar. Where required, appropriate safeguards are implemented for international data transfers.

13) Complaints

If you have concerns about how we process personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with a relevant data protection authority.

14) Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please Contact us

Email: sales@frezzel.com | Phone: +1 214 639 4267 | Hours: 9 AM – 5 PM EST, Monday – Friday
Registered office: 30 N Gould St STE R, Sheridan, WY 82801, United States
Operating office: Building No. 70, Street No. 922, Zone No. 45, Doha, Qatar
Contact page: https://frezzel.com/contact-us/

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

15) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Site with a revised effective date, and we may notify you where required by law.